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Privacy Policy for EKNON TECH OÜ

Last update   24.01.24

Please review this Policy (“Policy”) carefully to learn about our privacy practices.

Eknon Tech OÜ doing business as (“Eknons.com”, “The Site”, “The Marketplace “We”, “Us”, or “Our” ) operates an online website https://www.Eknons.com/as well as other media form, mobile website, mobile application, registered in Estonia as EKNON TECH OÜ registration number 14373354  in which provides online marketplace for digital goods, products and services referred to in this Policy as (“Service”, “Services”) to natural or legal persons who generally utilize, access, visit, view or navigating the Site- referred to in this Policy (as “you”, The “User”, “Users”,  “Your”) – either they are private individuals, associations and companies who submits an order, utilize the services,  or describe assignments they wish to have performed and/or  buy, rent, exchange services or products, referred in this policy as  ( “Consumer” ) or they are individuals, associations and companies which provide offers sell and promote a service or a product and with whom the Consumer concludes a contract for the provision of Service referred in this policy as ( “Service Provider”, “Provider” ) – is committed to respect the privacy of your personal information when you visit https://www.eknons.com and/or eknons.com mobile software application (collectively, the “Site”) and use the services available thereon (the “Services”).

By visiting the Sites and related applications, whether on a computer, phone, tablet, or similar device (these are all referred to as a “Device”), you are accepting the practices described below. As a Service Site that offer services from a number of countries and territories where the laws and customs differ. This Policy provides a general overview of our privacy practices.

Amendments to this Policy will be posted to the Site and/or Services and will be effective when posted. Your continued use of the Site and/or Services following the posting of any amendment to this Policy shall constitute your acceptance of such amendment. This Policy document contains types of information that is collected and recorded by Eknons.com and how we use it.

If you have additional questions or require more information about The Policy, do not hesitate to contact us. This Policy applies to all online activities and is valid for visitors to the Site with regards to the information that they shared and/or collect in the Site. The Policy was created with the help of free Privacy Policy Generator

Consent

By using The Site, you hereby consent to The Policy and agree to its terms. You also understand that some personal data is necessary for us to perform The Service and necessary for you to utilize The Service. When you register as a user of The Site and Services, we ask for information that will be used to activate your account, provide the Services to you, communicate with you about the status of your account, and for other purposes set out in this Policy. Your name, user name, password, company name, address, telephone number, email address, credit card information and certain other information about you may be required by us to provide the Services or be disclosed by you during your use of the Services. You will also be asked to create a user name and private password, which will become part of your account information. By providing personal information to us and by retaining us to provide you with the Services, you voluntarily consent to the collection, use and disclosure of such personal information as specified in this Policy. The legal bases for our processing of personal information are primarily necessary for providing the Services and are carried out in our legitimate interests, which are further explained below. Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your personal information in specific circumstances. This processing is necessary for us to be able to perform The Service. If you object to the processing, you will not be able to use the Service.

Information we collect

When you access or use our Services, we collect personal information that is essential for utilizing the services and necessary to provide personalized and relevant experience. Some information is given by you and some we collect automatically when you perform any activity such as: Account Creation; Receiving and publishing requests to find relevant service providers; Receiving and publishing reviews; Conveying contact information; Messages, communications and offers between the users and/or the Service Providers; Customer service Communications & cases; Subscriptions or assignment requests; Marketing activities; Analysis of users’ and behavior with the goal of creating a better user experience; Account verification; Users activities in the web; Device data and visitor source are automatically retrieved from the user’s device; and online identifiers are retrieved from the marketing and analytics services use; Social media; Facebook; Instagram; Other service where we market our services or from public sources of advertisements or similar. Other information we collect from different sources, including affiliated entities, business partners, and other independent third-party sources. When you use our Services by “clicking-through” from a third-party site or when you visit third-party sites via our Services, those third-party sites may share information with us about your use of their service. Information stored may include the following:

  • Name, user name, password, company name, address, email address, and telephone number, address, date of birth, password, gender, post code, city, county and municipality, country of residence, nationality, preferences, user identity, travel documents and image.
  • Transactional information based on your activities on the sites such as bidding, buying, selling, item, purchasing history and content you generate or that relates to your account.
  • Billing, payment information such as your credit card number, cardholder name, expiration date, authentication code, billing address and other information you provide to purchase an item;
  • Requests, disputes and tasks contents such as description, date, budget, applicants and any other information saved by the user.
  •  Photos, reviews, forum and social posts, and videos you may have provided to us
  • Geolocation information, device information, such as when you accessed our Services and information about the device used such as IP address, software or internet browser used preferred languages, unique device identifiers and advertising identifiers.
  • Information about your online activity, including pages you have visited, content reviewed, and apps reviewed.
  • Information about you and your preferences including your name, the country or countries visited, and information about your activity such as whether you solo or as part of a group. We may also collect information about your health (for example, if the Service Provider needs to accommodate a disability) and diet (for example, if the Service Provider needs to address dietary restrictions). In addition, we will maintain a record of the correspondence between you and the Service Provider.
  • If you register as Service Provider, we will collect information about you and your company, including identification information of the company contact persons, information regarding your business licenses, information regarding your data management platform,  organization number, which coincides with personal identification number for individual companies, company signatory and information necessary to process payments.
  • Information we collect when we ask you to authenticate yourself if we believe you are violating site policies (for example, we may ask you to send us an ID to answer additional questions online to help verify your identity);
  • If you wish to interact through our Services to plan or book a service related to life-improvement, our Services may allow or require you to submit information about others, including the names, email address, birthdates, and other information about your companions. By providing us with any of this information about another person, you are representing to us that you have obtained that person’s consent to giving us that information so that we can use it in accordance with this Policy.
  • For an activity planning purposes & bookings, or if you use any of Providers’ Services, your information may be collected by or through one of the third-party service providers.
  • If you participate in any interactive area of The Site, Platform and/or Services, such as by publishing a review or participating in a contest or promotion, we will collect any personal information that you include as a part of your participation. The specific information collected will depend on the nature of your participation and submission, but may include information such as your name, image, likeness, and voice. For example, when you post a review on The Site, you will create a public profile, which will include your name (as you wish for it to be viewed by others), any profile picture you elect to include, and all of the information you choose to share about the services you are reviewing.
  • If you use interactive features of the Site, Platform and/or Services that allow you to post content on the site, such as a service review, that information will become public, and it will be able to be seen and republished by others for as long as the page remains active, and may be visible longer if pages are archived or cached. We are not responsible for the personal information you choose to post in this manner. We encourage you to think carefully before posting anything in any public area of The Site, Platform and/or Services, and only to post information that you are certain you want to be accessible to everyone.

How we use your information

We are committed to providing you with relevant content on our Services and respect the data privacy laws of the different jurisdictions which we operate in. We do not rent or sell your Personal Information to other people or companies. We use information about you to enable you enjoy and use our Services, including in the following ways:

  • Provide, operate, and maintain The Site and related services.
  • Register and manage your account, including allowing you access to and use of our Services. We send you a welcome email to verify your account and other transactional emails for operational purposes, such as billing, account management, or system maintenance. You may only stop those emails by terminating your account.
  • Group users of our Services based on, for example, usage and demographics.
  • Improve, personalize, customize your experience, the ads shown to you and expand our services
  • Understand and analyze how you use The Site
  • Develop new products, services, features, and functionality
  • Facilitate the communication between users and services providers
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site, special offers, products or services available and for marketing and promotional purposes
  • Send you emails, surveys, market research invitations
  • Find and prevent fraud
  • Enable third party payment processors for payment processing
  • Publish your reviews, forum posts, photos, videos and other content
  • Respond to your questions, comments, resolve disputes, troubleshoot problems, and prevent potentially prohibited or unlawful activities and notifications.

Aggregated Data

We may use your personal information to generate Aggregated Data for internal use and for sharing with others on a selective basis. “Aggregated Data” means records which have been stripped of information potentially identifying users, and which have been manipulated or combined to provide generalized, anonymous information. Your identity and personal information will be kept anonymous in Aggregated Data. We may use such aggregate information to analyze trends, administer the Services, Sites and related applications, track users’ engagement and interaction, and gather broad demographic information for aggregate use.

Sharing Personal Information

In order to provide our Services, we may need to share information with Services Providers and third parties for a business purpose. Also, we may share information with Services Providers who perform one or more services on Eknons.com, Payment Aggregators such as Stripe and Paypal who will utilize your credit card and other payment information in accordance with their respective privacy policies, and we might also share information with Eknons.com related, subsidiary, affiliate companies,  other contractors who handle our data management and newsletter and email distribution, and who assist us with, co-sponsor, or otherwise participate in any surveys, contests, events, and promotions. We provide these service providers only with the information they need to perform their services, and work with them to respect and protect your privacy.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics, payment processing, fraud detection and improvement of the Site’s features) or to assist us in analyzing how The Site and Service are used. These third parties have access to your Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

If you choose to use the Service as a Provider, you will be able to create a profile, which will be publicly viewable via the Service. Such profile may include information including, but not limited to, profile picture, name, location, information on jobs previously performed via the Service and outside the Service, skills, tests taken, hourly pay rates and feedback/rating information. You may edit your Contractor profile via your account.

When you submit a request or communicate with Service Providers through the Site, we will provide information to the service provider who will need to use that information to complete the service. This sharing is generally pursuant to agreements which include confidentiality, privacy and security obligations; however, note that we do not control the privacy practices of these third-party business partners.

If you choose to post a job, task or request, the contents of such listing will be viewable including information such as budget, location, history of listings by the user, the names of Services Providers, feedback, rating and timing.

When you use our Services and chose to share information with third-party social media sites, the information you share will be governed by the privacy policies of those social media sites and the privacy settings you have set with those social media Sites.

Log Files

Eknons.com follows a standard procedure of using log files. These files log visitors when they visit the Site whether as a registered user or a non-registered user. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, possibly the number of clicks, browser software version or the webpage you were visiting before you came to The Site, pages of The Site that you visit, the time spent on those pages, information you search for on The Site, and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase The Site’s functionality and user-friendliness, to better tailor it to our visitors’ needs, and to detect suspicious activity. We may also use a third party service or any similar service that will enable us to gather details of how you use The Site’s functionality. These third party service providers have their own privacy policies addressing how they use such information. We do not treat Log Data as Personal Information, but we may use it in association with Personal Information, and we may aggregate, analyze and evaluate such Log Data for the same purposes as stated above regarding other Non-Identifying Information. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the Site, and gathering demographic information.

Cookies and Web Beacons

Like any other Site, Eknons.com uses ‘cookies’. These cookies are used to collect and store information including visitors’ preferences, and the pages on the Site that the visitor accessed or visited. The information is used to save your registration ID and login password for future logins to the Site and to track your compliance with our policies and to optimize your experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may find the Policy for each of the advertising partners of eknons.com. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on eknons.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on Sites that you visit. Note that eknons.com has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Eknons.com contains links to other Sites. If you choose to click on a third party link, you will be directed to that third party’s Site. The fact that we link to a Site is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party Sites. These other Sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or Policys of the other Sites you visit.

Eknons.com’s Policy does not apply to other advertisers or Sites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective Sites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California users have the right to request that a business that collects a user’s personal data disclose the categories and specific pieces of personal data that a business has collected about users. Request that a business delete any personal data about the user that a business has collected. Request that a business that sells a user’s personal data, not sell the user’s personal data.

If you make a request, we may need to verify your identity to enable us to process your request. We have one month to respond to you after proper verification, unless we need additional time, in which case we will let you know. If you would like to exercise any of these rights, please contact us. 

As described in more detail in our Policy, there are some reasons we will not be able to fully address your deletion request, such as if we need to complete a transaction for you or you have active services, customers or pending issues, we need to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.

GDPR Data Protection Rights

This GDPR Policy applies to persons in the European Union (“EU”)/ European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Policy supplements our Policy; however, where the Policy conflicts with the GDPR Policy, the GDPR Policy will prevail as to persons in the EU/EEA. We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to deletion – You have the right to request that we erase your personal data, under certain conditions for example but not limited to: your personal data is no longer necessary for the purposes for which we collected or processed them; or you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or your personal data is unlawfully processed; or your personal data must be deleted for compliance with a legal obligation.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions as example but not limited to: the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or the processing is unlawful and you oppose the deletion of your personal data and request restriction; or we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Please contact us if you wish to make a request or exercise any of these rights, the response might take up to one month. You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Policy). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

We do not knowingly provide the Services to, and will not knowingly collect the personal information directly from anyone under the age of consent. If you live in a country in the EU/EEA, you must be at least 16 years old to use our Services or such greater age required in your country to register for or use our Services. If you live in any other country except those in the EU/EEA, you must be at least 13 years old to use our Services or such greater age required in your country to register for or use our Services. In addition to being of the minimum required age to use our Services under applicable law, if you are not old enough to have authority to agree to the Policy in your country, your parent or guardian must agree to the Policy on your behalf. If you have any concerns about your child’s personal information or if you think that your child provided this kind of information on The Site, please contact us.

Change of Ownership or Business Transition

In the event of a change of ownership or other business transition, such as a merger, acquisition or sale of our assets, your information may be transferred in accordance with applicable privacy laws.

Information Security and Retention

We will strive to prevent unauthorized access to your personal information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We have implemented and maintain reasonable security procedures and practices (based on the nature of the information we collect) to protect that information from unauthorized disclosure. We will continue to enhance security procedures as new technologies and procedures become available. We strongly recommend that you do not disclose your password to anyone.

Please remember that you control what personal information you provide while using the Site and Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any personal information in your possession for the use of the Site and/or Services. Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the personal information you provide to others through the Site or Services. Similarly, we cannot assume any responsibility for the content of any personal information or other information which you receive from other users through the Site or Services, and you release us from any and all liability in connection with the contents of any personal information or other information which you may receive using the Site or Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the personal information or other information provided by any third party. You release us from any and all liability in connection with the use of such personal information or other information of others.

We retain your personal data for services purpose as long as you have an active account with us or as necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights. When the account is deleted or when the account has been inactive for 36 months, we delete your personal data and only keep the anonymized version of your requests, reviews. Facebook and Instagram keep your data for 3 months after you submit the form. As long as we have reason to believe that the information is company information, we save it in our prospect database. If we become aware that a company has been wound up and information is therefore to be regarded as personal data, we delete it immediately.

Changes and Notification

We may update this policy in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the web and/or posting an updated Policy on the Site. We will note at the top of this Policy when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Policy for the latest information on our privacy practices

International Transfers

By using the Services, you consent that your personal data may be stored or transferred to countries outside your country of residence or outside the EU/EEA which may have different data protection rules for the purposes described in this Policy. When we store or transfer your personal data outside the EU/EEA, we take the following precautions to ensure that your personal data is properly protected. Whenever we store or transfer your personal data outside the EU/EEA, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

By using the Services, you understand that your personal data may be transferred to our facilities and those third-parties with whom we share it as described in this Policy.

Contact us

If you have any questions or concerns about this Policy or data processing, or would like to reach out to us, please contact our team by email at help@eknons.com